Price, quality, selection -- none of these are as important to a customer as the service they are provided when doing business with a company. Recent surveys indicate that customers are willing to pay as much as 15% more to a business that provides them with stellar customer service, and in the era of the internet, stories of poor service can now be seen by literally millions of internet readers, making poor customer service even more dangerous to the success of a company. At Penguin Consulting Group, our experts in the field of customer service can help your business improve the service your employees provide to your customers, or help to enhance an already strong customer service culture. Services our consultants have provided to clients include:

• Customer service seminars and training for employees.
• Evaluating company policies and recommending changes to policies that stand as barriers to providing exceptional customer service.
• Developing programs that incent employees to provide stellar service to customers.
• Conducting surveys with customers to solicit feedback on their service experience; analyzing data and providing recommendations to company management.

Please visit our Contact Us page to request additional information on our customer service consulting services, or to request a free initial consultation.